Terms and  Conditions

Revised 30th May 2018



If you have any questions, please don’t hesitate to contact us.



Return / Refund Policy

Classes and Monthly Block bookings

Our classes are generally booked in monthly blocks although we do offer a pay as you go option if you prefer. The only way to guarantee a place in a particular class each week is to block book.

We are happy to provisionally reserve you a place in your chosen class when you book your individual consultation. to ensure  you will have a place in the class of your choice. Don’t worry, if anything changes before your consultation or your Physiotherapist feels that the class wouldn’t be the best one for you, we are happy to cancel your class booking without charge. Cancellations can be made before or at your consultation, cancellations after this time would be subject to our normal cancellation policy detailed below. If you prefer to wait until after your consultation, we will be able to check availability for you then. Please note that classes are subject to availability and we can’t guarantee a space in any particular class until is has been booked.


All payments made are non-refundable and classes may not be carried over into subsequent months. When making a block booking you will be reserved a place in a specific class at a specific time: for example Monday at 11am. This space will then be guaranteed as long as payments are received monthly on time. Your initial booking will be made on an ongoing basis, however you are free to cancel by giving is 14 days notice before the end of the current month. Your classes will then be cancelled from the start of the following calendar month. No refund will be given for cancellations mid-month.

Details of how to cancel your class block booking can be found below.

Payments for Block Bookings

When making a payment please look at how many classes there are in the month and then adjust the payment for that month. For example: If you attend on a Monday and there are 5 Mondays in the month, for a Mat Class the payment would be 5 x £10 = £50. Please note all sessions in the month need to be paid for if you are block booking, even if you know you will miss a session. We do offer class swaps where we are notified in advance that you will be unable to attend a session. Please refer to “Class Swaps”  below.

Payment Terms

  • Payments for all classes must be received on the 1st of each month for block bookings to guarantee your place in your chosen class. Payments are non-refundable.
  • If you pay after this date we do NOT guarantee your place even if you have attended the same class in the previous month.
  • If you no longer want to attend the classes you MUST cancel your booking otherwise you will still be charged.
  • Not paying for the month DOES NOT constitute a cancellation and your account will continue to be charged monthly, until you cancel you booking.


Cancelling your Block Booking

When you make a booking with us we will book you into class on an ongoing basis. This is so we can guarantee your space in that class every week for as long as you want to attend. You will remain booked in until you notify us otherwise. This space can’t be then offered to anyone else so will continue to be charged until your booking is cancelled.

 How to cancel your booking

If you are not going to attend your regular class for a month or you no longer wish to be booked into that class, we require that you give at least 14 calendar days notice (in writing or via e-mail) before the end of the current calendar month. We will then cancel your regular booking without charge. It is your responsibility to make sure that we have receive your cancellation. We will then confirm the cancellation with you in writing or via e-mail. If you have not received a cancellation confirmation within 7 days of cancelling please notify us immediately.

Failure to notify us of your intention to cancel within the correct time frame as detailed above, will result in you being charged, in full, for your regular booking.

This will be charged in monthly blocks as per your original booking.


“Pay as you go” Bookings

We do offer classes on a pay as you go basis. These sessions are booked individually and as a result do not get the discount applied to block bookings. The pay as you go rate for the classes can be found here

Terms of “Pay as you go” Bookings

• Block bookings will always have priority and we are unable to hold spaces open that are not paid for.

• Pay as you go classes can be booked a maximum of 10 days in advance.

.• Pay as you go classes must be paid for at the time of booking and are non-refundable.

• We require at least 24 hours to cancel a pay as you go session otherwise you will still be charged for the session.

• For cancellations made with more than 24 hours notice, the fee paid will then be added as a credit to your Physio 2 Pilates account and can be used for a subsequent class.

• Class swaps are not available for pay as you go sessions, missed sessions that are not cancelled within our cancellation window will be lost.

• Sessions can be booked on-line here or via the Physio 2 Pilates App that can be downloaded from the Google play or App Store. You can also speak to our Reception Team by calling 0121 240 9202.

• To book a pay as you go class you must have completed an Initial Consultation, Health Screening appointment or Health form. If you are unsure please discuss this with us before making your booking.


Class swaps

We understand that it is difficult to juggle holidays, personal commitments and Pilates! For this reason we try, where possible, to allow people to make up classes at alternative times should they have to miss a class and where they have informed us at least 24 hours before the class.

There is no guarantee that you will be able to swap your existing class as alternative classes may be full. We can only guarantee your place in the class you are block booked into. However, we will always try our best to accommodate swaps where we can.

We allow a maximum of 2 class swaps per calendar month (subject to availability) otherwise you will risk losing your place in your regular class.

If you swap your class please make sure you book a class at the same level as your current class. If you swap your class using our online booking system we reserve the right to make changes to that booking. For example if the class you have swapped into is at a more advanced level than your regular class.

To swap a class the following criteria needs to be met:

• You must cancel your existing class with at least 24 hours notice. We can then offer your place to someone else who would like to swap. This maximises the spaces we can offer as swaps.

• Classes cancelled with less than 24 hours notice or not attended will NOT be eligible for a class swap.

• We only allow a maximum of 2 swaps per calendar month otherwise you risk losing your regular booking. If you will miss more than 2 sessions you can go onto the “pay as you go rate” but we only guarantee places in a specific class for block bookings. Block bookings will always have priority so if you want to keep your regular space in a particular class the month must be paid for in full.

• All swaps must be completed within the same calendar month and can’t be carried over into the next month.


Individual Pilates and Physiotherapy sessions

We require a £20 deposit to secure an appointment booking. This needs to be made at the time of booking and can be made online or over the phone during office hours. We reserve the right to cancel any appointment where the deposit has not been received.  This deposit is non-refundable but is transferable. Should you need to re-arrange the appointment, as long as you follow our cancellation terms below, we will hold the deposit on your Physio 2 Pilates account to be used at a later date.

Cancelling an Individual Session

Our Physiotherapists are very busy and missed sessions or sessions cancelled at short notice mean that we are unable to book in another client who maybe waiting to see us. For this reason we require at least 24 hours notice for cancellation of an individual session. We would appreciate it if you can give us more notice if possible to allow us to make alternative bookings.

How to cancel:

If you are not going to attend your appointment we require that you give at least 24 hours notice. Cancellations may be done over the phone or via e-mail. We will then cancel your appointment without charge and credit any deposit to your Physio 2 Pilates account. It is your responsibility to make sure that we have receive your cancellation notification. We will then confirm the cancellation with you and you will receive an e-mail notifying you that the session has been cancelled. If you do not receive a cancellation confirmation please notify us immediately.

If you cancel an individual session with less than 24 hours notice or fail to attend an appointment you will incur a cancellation charge, this will be the full fee for that particular appointment. No further bookings can be made until this fee has been paid.


Please note that failing to pay the deposit does not constitute a cancellation and unless you notify us of your intention to cancel the individual session you will still be charged in full for the appointment.


By booking with us (classes or individual sessions) you are agreeing to the terms and conditions outlined above. A copy of our full terms and conditions will also be included on your booking confirmation email.

Terms and conditions of use of this site and its content:

Age Restriction:

You must be at least 18 years old to access the site and its content, material and videos.

Pilates Online:

Medical Disclaimer:

Please read this in full before watching any video’s.

By watching, reading or engaging with the information, videos, blog posts and other material on this site you are acknowledging and agreeing you have read and understood the following Terms and Conditions

It is recommended that you discuss with your GP or Health Professional prior to commencing any new exercise programme.

We recommend that you commence with the beginner’s exercises and progress as you feel ready to. The Pilates exercises will begin at a low level and will be advanced in stages depending on your levels of fitness. Different levels will be shown with in each programme and you are advised to work to a level that you feel comfortable with and not progress the exercises until you feel ready. It is important to realise that you should stop whenever you wish, especially if you feel tired or any discomfort. None of the exercises should cause you to experience any pain. If you should experience any pain from any of the exercises you should stop immediately. With any exercise, there exists the possibility of certain dangers such as abnormal blood pressure, fainting, irregular/fast or slow heart rhythm. It is impossible to predict the body’s exact response to exercise, therefore if you have any medical issues these need to be discussed with the appropriate healthcare professional before commencing the program. If you attend our classes please discuss starting these exercises with your class instructor who can sign post you to the most appropriate level for you to work at. All exercises are undertaken at your own risk and Physio 2 Pilates Limited or its affiliates can’t be held responsible for any injuries.

Do Not undertake any of the exercises included on this website, blog, newsletter or emails, if any of the following applies to you:

A Doctor or other Healthcare Professional has ever informed you that you should refrain from exercising or undertaking Pilates for any reason.

A Doctor or other Healthcare Professional has ever informed you that you have a heart condition or that you should only exercise under direct supervision of a Doctor or other Healthcare Professional.

You are suffering from uncontrolled high blood pressure or low blood pressure.

You are suffering from any undiagnosed pain or are generally feeling unwell.

You have under gone any surgery in the past 6 months or have any injuries. Please discuss starting Pilates with your consultant or Healthcare Professional before attempting any exercises.

You have any joint or muscular issues that maybe aggravated by exercise.

You are pregnant, breastfeeding or lactating

This is not an exhaustive list and you acknowledge and understand that any physical exercise can expose the risk of serious injury. We strongly advise that if you are unsure if Pilates is suitable for you, you seek medical advice.


By using this site, you are agreeing to the following:

You voluntarily assume all risks, known and unknown, associated with exercises appearing on this site and on our Vimeo page directly. You acknowledge that use of this site is NOT designed to replace any medical advice nor replace the need to seek medical advice. You acknowledge that any information on this website is for educational purposes only and does NOT form any type of diagnosis or constitute healthcare or medical advice. Although the majority of instructors on this site are Physiotherapists this does NOT constitute obtaining medical advice. We do not know you nor your medical conditions, any consultation should be with your healthcare professional individually and in person where you can discuss any medical concerns, issues, injuries or conditions prior to commencing any new form of exercise program or any Physio 2 Pilates videos or exercises. Where obtaining advice individually from one of our Physio 2 Pilates Limited Physiotherapists we can assume no responsibility for any exercise program followed at home as exercises are not directly supervised.

By use of this website and its content you acknowledge that you hereby waive, release and forever discharge physio2pilates.co.uk and Physio 2 Pilates Limited and their respective heirs, directors, officers, agents, employees, representatives, successors, administrators, executors and all others (further referred to collectively as Physio 2 Pilates Limited) from any and all responsibilities or liability from injuries or damages resulting from or connected with your participation in any of the Physio 2 Pilates limited, physio2pilates.co.uk exercise programs produced by us (including newsletters and or e-mails, blog posts and videos hosted on Vimeo) for any reason.

The Physio 2 Pilates website (physio2pilates.co.uk) is constantly under review and constantly updated. Physio 2 Pilates Limited can make no warranty implied or express to its accuracy, completeness or appropriateness for any purpose. In relation to the aforementioned, developments in medical research may impact on health, fitness or medical information that appears on this site. No assurance can be given that the advice contained on physio2pilates.co.uk will always include the most recent findings or developments with respect to the particular material.

Restrictions on who can use this site:

You must be at least 18 years old to view any video content on physio2pilates.co.uk or produced by Physio 2 Pilates Limited. This includes, e-mails, newsletters and blog posts unless specifically stipulated otherwise. Physio 2 Pilates Limited and the aforementioned associates cannot be held responsible for any harm that is experienced, real or perceived from viewing, following or contributing, of any sort to content on this site.

Restrictions of Use:

You may access the content on this site free of charge, by doing so you are agreeing to the terms and conditions outlined in this document and you are acknowledging that you have read and understood these in full. You agree, except as expressly permitted to do so in writing by Physio 2 Pilates Limited, you will not reproduce, redistribute, sell, create derivative works from, decompile, reverse engineer or disassemble any part of the Physio 2 Pilates service/site and it’s contents. Nor will you make any attempts to or actually interfere with or damage physio2pilates.co.uk or Physio 2 Pilates Limited.

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Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings.  Physio 2 Pilates limited will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organisation.

Please view our Privacy Policy here: Privacy Policy


Credit card Information:

Our booking and payment software on this site is handled by Mindbody. This is an external company with their own terms and conditions of use. By using the booking and payment software on this site you are agreeing to be bound by their terms and conditions as well. Physio 2 Pilates limited Does Not store any card information at any time. There is however a facility for you to store your card details on the Mindbody system. This is done at your own risk,  Physio 2 Pilates Limited are not responsible for the security of the Mindbody site as this is an external site and subject to its own security checks. Please contact Mindbody directly if you have any questions relating to security. This also applies to the Physio 2 Pilates App which is also run, hosted and maintained by Mindbody.

Mindbody Privacy Policy

Mindbody Security Policy


Booking Software and Payment Software Usage Terms (Mindbody Software)

This applies to the use of and access to, our booking software hosted by “Mindbody”. This relates to accessing this software by any means including the Physio 2 Pilates mobile app or web browser or any other means.

Account Registration:

To fully access our booking system you are required to register either online or with us directly. You agree to providing us with your name, date of birth, e-mail address, postal address and a contact telephone number as a minimum requirement of registration.


You may not use someone else’s name, a name that violates any third party right, or a name that is obscene or objectionable.


You must select a password which complies with the terms set out by Mindbody. It is your responsibility to keep this password safe and secure. Do Not use a password that you have used before or that is used on another site. If you are using a computer that others may have access to, you must ensure that you log out of your account after using our booking software. If you become aware of an unauthorised access to your account, you must change your password and notify us immediately at [email protected]. You are responsible for notifying us and changing your password. We cannot be held responsible for any unauthorised access to your account and you are fully responsible for all activity that occurs under your account.

Activity means, but is not exclusively restricted to, any and all cancellations or bookings that are made in your name. You agree to abide by the terms and conditions of any booking made and to give us the correct notice of cancellation. You acknowledge that you will be charged in full for any appointment, class or session booked where you have not cancelled within the correct time frame, in the correct manor or where you have not observed our terms and conditions.


Important Information

Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that Physio 2 Pilates Limited may alter the information on its web site (physio2pilates.co.uk) from time to time. Physio 2 Pilates Limited shall have no liability arising from the use by any party of the information on this web site. Please consult your Doctor or Health professional before embarking on any new exercise programme. Information on this website does NOT form any diagnosis or recommendations for any individuals and is for educational purposes only.

This agreement may not be modified or altered in any way except by a revised Terms and Conditions posted by Physio 2 Pilates Limited on physio2pilates.co.uk. The revised Terms and Conditions will come into effect on the date it is posted on physio2pilates.co.uk